Administrator Guide

The Administrator Guide tells Moogsoft AIOps administrators how to set up and configure a Moogsoft AIOps system.

Apply a Moogsoft AIOps License tells you how to add a new Moogsoft license key or maintain an existing license key.

Reporting and Dashboards tells you how to view and analyze statistics, trends and reports for Moogsoft AIOps. You can use Insights or Grafana dashboards to look at:

  • Situation and team statistics such as number of open Situations.

  • Key performance indicators such as mean time to acknowledge, detect and resolve Situations.

Manage User Access tells you how to manage users' access and permissions. You can manage roles and assign those roles to users so the users can perform certain tasks. You can also create teams to make it easier for users to work together to manage and resolve Situations.

Configure Data Flow describes how raw event data enters Moogsoft AIOps, is mapped into alerts, and then clustered into Situations. This section tells you how to use the Workflow Engine to configure the data flow for events, alerts, and Situations to use the Moogsoft AIOps data processing features.

Situation Design tells you how to create and maintain useful Situations for your users and teams. You do this by considering the alert content, context and target users for each Situation.

Configure Clustering Algorithms tells you how to configure the Cookbook, Tempus and Merge Groups clustering algorithms to group alerts into Situations. You group alerts based on factors such as time, language, similarity and proximity.

Troubleshooting and Diagnostic Tools tells you how to set up tools that enable operators to troubleshoot and diagnose Situations. You can configure server and client tools, or set up new hotkey or ChatOps shortcuts.

Additional System Configuration tells you how to configure your Moogsoft AIOps working environment. This includes creating global, team and individual filters, enabling Probable Root Cause (PRC), and enabling the collection of statistics for Insights.

Schedule Maintenance Downtime tells you how to schedule, view and maintain maintenance windows to reduce unnecessary noise.

Situation Visualization tells you how to use the Visualize tab in Situation Rooms to see:Situation Visualization

  • The Cookbook and Recipe used to create the Situation.

  • A visual representation of how similar the Situation alerts are to the reference alert.

  • A list of all the associated alerts in the Situation.

You can use this information to configure your Moogsoft AIOps to improve the relevance of the Situations it creates.

Monitor Your Moogsoft AIOps System tells you how to monitor your Moogsoft AIOps system by using:

  • Self Monitoring to view the status, health, and processing metrics of Moogsoft AIOps processes.

  • Audit Trail to review actions that have been performed on Situations or alerts.

If you are an operator and want information about how to use Moogsoft AIOps, see the Operator Guide.

For information on setting up Moogsoft AIOps to integrate with your monitoring system, see Integrations.Integrations